Refund Policy

This Refund Policy explains how to request refunds for purchases and subscriptions of Gojan, operated by Ondaform Labs LLC (30 N Gould St, Ste N, Sheridan, WY 82801, USA). It supplements our Terms of Service. Contact: team@gojan.app.

1. Overview

We want you to be satisfied. If something went wrong with a charge, contact us and we will make it right in accordance with this Policy and applicable law.

2. Refund window

You may request a refund within 14 calendar days of a purchase or of a subscription renewal, provided the conditions in §4 are met. This is in addition to any longer statutory right you may have.

3. Statutory withdrawal rights

Where the law grants you a mandatory right of withdrawal, it applies in addition to this Policy — for example, EU/EEA consumers generally have a 14-day right of withdrawal, and consumers in Argentina have a 10-business-day right of withdrawal (Law 24.240), without cause or penalty, with a full refund. To exercise it, email team@gojan.app or use the withdrawal ("arrepentimiento") option on the site/app.

4. Eligible refunds

We refund charges with a legitimate issue: a duplicate or erroneous charge, a technical failure that substantially prevented you from using the Service, or a cancellation within the applicable window. For auto-renewed subscriptions, if you request a refund within 14 days of the renewal and have not made substantial use of the renewed period, we will refund it. You must be the account and payment-method holder.

5. How to request

Email team@gojan.app from your account email with your name, the account email, the date and amount of the charge, and the reason. We may ask for a receipt or transaction details. We will confirm receipt and inform you of our decision.

6. Method & timing

Approved refunds are issued to the original payment method through Stripe. Once approved, we initiate the refund within 5 business days; it typically takes an additional 5–10 business days to appear, depending on your bank. We do not issue cash refunds.

7. App-store purchases

If you purchased through the Apple App Store or Google Play, that store processes the billing and its own refund policy applies. Please request those refunds through Apple or Google; we can still help where possible.

8. Exceptions (non-refundable)

Except where the law requires otherwise: requests outside the 14-day window; periods already substantially used; purchases cancelled for breach of the Terms; and discounts, promotions or credits granted at no cost.

9. Cancellation

Cancelling a subscription stops future renewals but does not, by itself, refund the current paid period unless §4 applies. You may cancel from your account (or your Apple/Google account) or by emailing team@gojan.app; you keep access until the end of the current period.

10. Payment disputes

If you have a problem with a charge, please contact us first at team@gojan.app — we resolve most cases quickly, which avoids unnecessary chargebacks.

11. Contact

Ondaform Labs LLC — 30 N Gould St, Ste N, Sheridan, WY 82801, USA — team@gojan.app · ondaformlabs.com · gojan.app